Privacy Policy
This policy explains how PEPTYD collects, uses and protects your personal information when you visit our store or place an order. If you have any question about it, email contact@peptydskincare.com.
Information We Collect
We collect the following categories of information:
- Order information — your name, email address, shipping address, billing address and phone number, so we can fulfil and support your order
- Payment information — handled directly by our payment provider. Full card numbers are never received or stored by PEPTYD
- Device and usage information — browser type, device type, pages viewed and referring site, collected through cookies and similar technologies
- Support correspondence — the content of messages you send us, so we can resolve your enquiry
How We Use Your Information
- Process, fulfil and deliver your orders
- Send order confirmations, dispatch notices and tracking
- Respond to customer support requests, returns and refunds
- Screen orders for potential fraud or risk
- Measure and improve how our store performs
- Show and measure advertising for our products, where you have consented to marketing cookies
Cookies, Analytics & Advertising
We use cookies and similar technologies to operate the store and to understand how it is used. With your consent, we also use advertising and analytics tools provided by third parties — including Meta, TikTok, Pinterest and Google — which may receive information about pages you view and purchases you make, so that advertising can be measured and made more relevant.
You can accept or decline non-essential cookies when you first visit, and change your choice at any time using the Manage Cookies link in the footer of every page. Declining does not affect your ability to browse or place an order.
Sharing Your Information
We share personal information only with the service providers needed to run the store: our payment processor, our shipping carriers and fulfilment partner, our email provider, and our analytics and advertising partners as described above. We do not sell your personal information.
We may also disclose information where required to comply with applicable law, a lawful request, or to protect our rights.
Data Retention & Security
We retain order information for as long as needed for our business and legal records, unless you ask us to delete it. The store is served over an encrypted connection, and access to customer data is limited to those who need it to fulfil orders and provide support.
Your Rights
You may request access to the personal information we hold about you, and ask for it to be corrected, updated or deleted. You may also opt out of marketing emails at any time using the unsubscribe link in any message. To make a request, email contact@peptydskincare.com and we will respond within 30 days.
Children
Our store is intended for adults. We do not knowingly collect personal information from anyone under the age of 16. If you believe a child has provided us with information, contact us and we will delete it.
Contact
For any privacy question or request, email contact@peptydskincare.com or use our customer support page.